http://www.thejfblogit.co.uk For DEDICATED Business Professionals Wed, 14 May 2008 06:10:26 +0000 http://backend.userland.com/rss092 en   Ask a colleague to define the customer and they will probably say ‘Someone who buys from us.’ What about internal customers? Colleagues, other departments, branches, suppliers? They are equally as important and deserve to have their problems and complaints taken seriously. External customers sense if there is a good working atmosphere, a ... http://www.thejfblogit.co.uk/2008/05/14/our-internal-customers-are-important-too/ The JF Guest Author Spot Dave Stein I’ve observed that there is a significant gap between sellers who are technology “have’s” and those who are technology “have-not’s.”  In a general sense, that gap is defined by generation.  In other words, younger people are generally more comfortable with technology and tend to use ... http://www.thejfblogit.co.uk/2008/05/13/caution-before-you-hit-the-enter-key-for-sales-20%e2%80%a6/   Old ways of doing business no longer work: the increasingly intense competitive challenges of the world economy challenge everyone, everywhere, to adapt in order to prosper under new rules. In the old economy, hierarchies pitted labour against management, with workers paid wages depending on their skills, but that is eroding ... http://www.thejfblogit.co.uk/2008/05/11/just-how-important-is-emotional-intelligence/   Business people in the UK have devalued selling for far too long and some managers have convinced themselves that they would do better if they did not employ salespeople - after all good products sell themselves, don't they? As a consequence, until very recently, salespeople have done everything possible to avoid ... http://www.thejfblogit.co.uk/2008/05/09/selling-is-the-key-factor-in-the-total-marketing-process/ The JF Guest Author Spot It all started a few years ago with Web 2.0, and now Sales 2.0 is the hot topic. What does this mean? Essentially, it means a complete transformation is taking place in our sales efforts, processes, tools, customers and markets, which all impact our sales cycle. ... http://www.thejfblogit.co.uk/2008/05/08/sales-objections-20/     Today, something a little highbrow, but stay with it because it's interesting! Everyone has a different make-up that influences how they take decisions. Ned Herrmann’s extensive research in this field led to the Herrmann Brain Theory. There are four parts of the brain. As well as the familiar parts (the cerebral brain) ... http://www.thejfblogit.co.uk/2008/05/07/the-star-trek-officer-team-the-herrmann-brain-theory/ The JF Guest Author Spot  Mike Brooks One day I was having my Volvo serviced and as I waited for it to be brought out, I wandered onto the new car showroom. There on the floor was a Special S60 R - their Rally version and it looked pretty sweet. As I ... http://www.thejfblogit.co.uk/2008/05/06/enthusiasm-sells/     When a colleague loaned me Stephen Covey's "The Seven Habits Of Highly Successful People" many years ago, it took me about three months to get round to reading it - I now realise that I wasted those three months! In fact, I read it three times in order to ensure ... http://www.thejfblogit.co.uk/2008/05/04/not-quite-an-epiphany-of-damascus-highway-proportions-but/     “It is not the strongest of the species that survive, not the most intelligent, but the ones most responsive to change" - Charles Darwin Whatever got you where you are today will not be sufficient to keep you there. A rapidly changing environment is the regular background against which organisations must develop. Change ... http://www.thejfblogit.co.uk/2008/05/02/the-five-main-drivers-for-improvement-within-organisations/ The JF Guest Author Spot Debbie Fay Top 10 mistakes presenters make: 10.  Thinking everybody’s a comedian:  If you are funny, good for you!  Everyone loves to laugh, and Lord knows grown-ups don’t laugh nearly as much as we should.  BUT, you don’t have to be funny to be a good presenter.  In ... http://www.thejfblogit.co.uk/2008/05/01/top-10-mistakes-presenters-make/