Guest Post: Content Is King – But Context Is Queen And Technology Is The Royal Household!

Content is king and Context is queen

You can read it almost everywhere: “Content is king”. I didn’t notice that anybody would disagree with this statement. Isn’t that at least remarkable?

I won’t disagree with it either, apart from the fact that the statement doesn’t seem to be complete. I will add something.

No, I will add someone – first, the queen!

Did you ever recognize a king, leading a kingdom as a lonely king? Probably not.

What is a king without a queen and without his entire royal household?

Let’s assume, that content is king, the role of the queen is pretty clear for me:

Context is queen. Content without context doesn’t create any added value, not for the sales person and – even worse – certainly not for the potential buyers.

And both, king and queen – content and context, are powered by the royal household – which is state-of -the-art 21st century technology.

Three dimensions to look at the queen – What does context mean?

  • First context dimension - Specific selling situations along the customer’s journey: Where are the prospects and  customers along their journey, along their problem identification and problem solving process? Already aware of an upcoming challenge, yes or no. Are they in a problem analyzing phase, yes or no. Are the customers already in an evaluation phase of possible solutions, yes or no. Do they already have a clear future vision in mind and a clear understanding of the desired outcome they want to achieve, yes or no. Is the formal buying process already started, yes or no? Context in this first dimension means to tailor content to the specific stages along the customer’s journey. Context regarding your value messages means to cover these different stages – from value hypothesis and value propositions (why change?) up to unique value propositions and value confirmations (why are you the best vendor out there?

  • Second context dimension – Specific buyer roles: What’s the role of the relevant decision maker, the executive owner of a challenge, a problem? And what are the roles of all the different impacted stakeholders? If you are in complex sales, the number of impacted stakeholders is often increasing, the more cross-functional the challenges are, that have to be mastered. The easiest way to cluster buyer roles is to look at their level in the organization and at their function. These two layers help to define the specific problems and perspectives, these roles have and the different patterns how these roles look at certain challenges – and of course, how these roles get measured differently. It helps also to cluster whether this role is more interested in effectiveness, investment with ROI focus or if the role is more interested in managing budgets and cost savings. Context in this second dimension means to tailor the value messages to the problems, challenges and patterns of your relevant decision makers and the different perspectives all the impacted stakeholders might have.

  • Third context dimension – Vertical color and vertical language: This dimension is very important, if your typical relevant decision makers and impacted stakeholders are in the lines of business. In case of horizontal solutions and services that have to be addressed to those stakeholders, your value messages and your entire collateral need an industry context, a kind of “industry color and industry language”. The service itself remains a horizontal one. Context in this third dimension means to tell the story in the industry’s color and language.

Now, the big challenge is not to add more content. The secret to success is called:
Less is more! How to “prettify” the queen to make the king more powerful? How to improve your context to improve the quality of your content?

  • Define clear milestones along the customer’s journey and define what a sales person has to achieve for each milestone. That’s the purpose, each piece of content should support. Throw away all documents that are not enough purpose-driven and cannot be tailored easily

  • Map all existing content in the above mentioned dimensions and evaluate your results – that determines the way to go. Throw away all documents that cannot be mapped accordingly.

  • Create content packages for each sales milestone or package content for a few sales milestones together (depends on the sales roles you have, which role is focused on which stage and so on). That’s much easier to access for sellers and they get all they need for a certain milestone in one place. Again, be brave and throw away all other documents…

  • The more sophisticated way of content packages is a playbook, defined as an interactive piece of content which guides a sales person along the customer’s journey by buyer role, based on their challenges, view points, patterns etc. – with the specific and tailored value messages, conversation scripts, videos, presentations and so on.

I have forgotten something… The entire royal household – that’s the king and the queen’s foundation: State-of-the-art technology that can drive and connect all dimensions together in an automated way, based on your value-creation models!

  • Imagine – Automated, specific, data-driven, tailored value-creation models per role, stage and industry

  • Imagine – you would have, based on the first three context dimensions, a value creation model for your specific products and services, tailored for your relevant buyer roles, based on industry data, insights from other customers in the same or other industries, other available measurable ROI data from the inside and the outside, etc.

  • Imagine – an engine would build that for you:
    Automated, tailored, specific and quantified, all the time, for all stages and all levels.

You get the picture… isn’t that icing on the cake of your tailored – but often – not precisely enough quantified value messages? Imagine to get that in an automated, engineered way!

BTW: I’m not dreaming.

Today’s technology can do this: Go-To-Customer, powered and automated by technology.

Tamara Schenk

Tamara Schenk is the VP Sales Enablement for T-Systems International GmbH. and she writes the immensely popular “Sales Enablement Perspectives” blog. In addition, Tamara was recently named as one of the Top 50 Sales & Marketing Influencers for 2013

Comments

  1. says

    This is a great article Tamara & Jonathan! Many times marketing organizations have so much focus on content creation, they tend to ignore the importance of the back end, meaning distribution. Once you collect data from your multiple channels and build your value creation model, how do you actually get your targeted communications in the hands of the stakeholders?

    Many suppliers claim to have technology to do this, but in order to do it effectively, requires rules driven technology with built in controls to protect your brand. It must be highly scalable and customizable because your business and buyer behavior is always changing. If it’s not intuitive, sales people won’t use it and will resort to creating their own collateral at the expense of your brand image and wasting valuable selling time. The technology should give them the ability to customize on the fly from their mobile device or laptop and have multiple delivery options. It should be fully integrated with the warehouse management system and your static physical inventory. And lastly, the ability to capture data and generate current and accurate reports anytime of day – even in your pajamas – is critical for you to be able to measure ROI.

    Thanks for posting this insightful article. Great advice for B2B marketers and sales pros!

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