We have discussed this privately and concluded this issue

JF

It’s proven that salespeople slow their activities in recessionary times when they should be accelerating their activities. Plus their attitude gets bad and that creates less efforts.

The only thing any salesperson can control is their ATTITUDE and EFFORT! In challenging times it’s hard to see better days ahead. That’s why companies must work on the mental aspects of the game.

After every down time comes an up time. If salespeople will keep their faith and set some new goals and work with enthusiasm and positive expectancy they will position themselves and their company to emerge stronger and better

We’ve all experienced setbacks but now’s the time to prepare for a bigger comeback. Life’s greatest difficulties always happen right before lifes greatest breakthroughs. Remember it’s always darkest before the dawn. Life’s biggest challenges are there to refine you and mold you and prepare you for your greatest victories which lie ahead

I am disturbed by your response to Donald Crews and think that a 40 second discrepancy — according to what you are measuring has caused you to miss the point and under appreciated Donald’s thoughtfulness in providing TSE his feedback. Then exposing this in your blog further compounds it.

Whether Donald was precisely accurate or not is not the point. (I would also venture there is a measurement problem where both of you are right). Donald had the courtesy to provide the feedback about being disappointed in the lateness of the call. Think of those who didn’t take the time to provide that feedback and who we may have “lost.”

People like Donald are being generous with the time, and helping us by providing feedback. We should be appreciative of it, whether we agree or not.

Furthermore, your letter takes it beyond a disagreement in perception of facts and starts to make the attack personal which is never appropriate.

Personally, as a TSE member, I am embarassed that we have treat our customers in this way.

Separately, even a 7 minute delay–in a 60 minute program is a problem, and we should let the discrepancy in the facts serve as an excuse for bad performance on TSE’s part.

I’m sorry to take this public, but I think the fact that you have demands that someone take a customer point of view.

I hope we find a way to apologize to Donald and to treat any input from our customers as valuable, regardless of whether we agree or not.

Thank you for giving me a chance to air my deep concern. Regards, Dave