Comments on: Thoughts About Traditionalists, Baby Boomers, Gen X & Gen Y http://www.thejfblogit.co.uk/2009/11/25/thoughts-about-traditionalists-baby-boomers-gen-x-gen-y/ Wed, 08 Feb 2012 23:28:36 +0100 hourly 1 http://wordpress.org/?v=3.1 By: Dan Waldschmidt http://www.thejfblogit.co.uk/2009/11/25/thoughts-about-traditionalists-baby-boomers-gen-x-gen-y/comment-page-1/#comment-14920 Dan Waldschmidt Thu, 04 Feb 2010 07:07:40 +0000 http://www.thejfblogit.co.uk/?p=3458#comment-14920 While officially a part of Gen X and only partly a "slacker" (only humorous for those who know me...), I think that a focus on intimacy (regardless of style) is a key to rapport and amazing potential with customers... "Hype" and the intelligence that customers bring to to the art of buying has substantially changed as information has been more readily available. You used to need to take the sales dude's word on a fun fact of product hysteria. Now you just google it... or use one of several recommendation engines. Dan DanWaldschmidt.com P.S. I look forward to our roundtable next week to explore this idea further.... While officially a part of Gen X and only partly a “slacker” (only humorous for those who know me…), I think that a focus on intimacy (regardless of style) is a key to rapport and amazing potential with customers…

“Hype” and the intelligence that customers bring to to the art of buying has substantially changed as information has been more readily available. You used to need to take the sales dude’s word on a fun fact of product hysteria. Now you just google it… or use one of several recommendation engines.

Dan
DanWaldschmidt.com

P.S. I look forward to our roundtable next week to explore this idea further….

]]> By: Ed Wheeler http://www.thejfblogit.co.uk/2009/11/25/thoughts-about-traditionalists-baby-boomers-gen-x-gen-y/comment-page-1/#comment-14295 Ed Wheeler Fri, 27 Nov 2009 16:42:39 +0000 http://www.thejfblogit.co.uk/?p=3458#comment-14295 Just like the angry receptionist that yells and scowls at every salesperson that walks through the door can be your greatest asset in a company if you can win them over, going the extra distance for a Boomer customer can be the difference between win and lose. I think that Gen Y (which I am a part of) perceives the Boomers as anti-technology, when really I've found them to be some of the most technology-loving groups. The difference I've personally observed between Boomer and Gen X / Y clients that I've had in the past, however, is that with Boomers the trust is gained through the personal relationships, and leveraged with technology - not the other way around. Just like the angry receptionist that yells and scowls at every salesperson that walks through the door can be your greatest asset in a company if you can win them over, going the extra distance for a Boomer customer can be the difference between win and lose.

I think that Gen Y (which I am a part of) perceives the Boomers as anti-technology, when really I’ve found them to be some of the most technology-loving groups.

The difference I’ve personally observed between Boomer and Gen X / Y clients that I’ve had in the past, however, is that with Boomers the trust is gained through the personal relationships, and leveraged with technology – not the other way around.

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