Comments on: Making The Most Of Customer Care http://www.thejfblogit.co.uk/2008/11/07/making-the-most-of-customer-care/ Wed, 08 Feb 2012 23:28:36 +0100 hourly 1 http://wordpress.org/?v=3.1 By: Craig Klein http://www.thejfblogit.co.uk/2008/11/07/making-the-most-of-customer-care/comment-page-1/#comment-11552 Craig Klein Fri, 07 Nov 2008 22:03:52 +0000 http://www.thejfblogit.co.uk/?p=455#comment-11552 Thanks Jonathan! One technology suggestion even for the non-technology oriented. Customer care can be greatly enhanced by adding a Chat with a Rep feature to your website. I know, it sounds cold and "non-human" but, believe me, it has the opposite effect for customers who are in a hurry and busy all the time. They appreciate getting quick answers while they're multi-tasking. I like http://www.boldchat.com Thanks Jonathan!

One technology suggestion even for the non-technology oriented.

Customer care can be greatly enhanced by adding a Chat with a Rep feature to your website.

I know, it sounds cold and “non-human” but, believe me, it has the opposite effect for customers who are in a hurry and busy all the time. They appreciate getting quick answers while they’re multi-tasking.

I like http://www.boldchat.com

]]> By: Steve Martinez http://www.thejfblogit.co.uk/2008/11/07/making-the-most-of-customer-care/comment-page-1/#comment-11551 Steve Martinez Fri, 07 Nov 2008 21:44:52 +0000 http://www.thejfblogit.co.uk/?p=455#comment-11551 Jonathan, I liked this entry a lot and I happen to be on kauai enjoying the ocean air and sounds of only what nature can deliver. Enjoy your weekend. The bottom line is that you are right as usual. Jonathan, I liked this entry a lot and I happen to be on kauai enjoying the ocean air and sounds of only what nature can deliver. Enjoy your weekend.

The bottom line is that you are right as usual.

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