Jul 25 2008
Make The Value Obvious
When customers perceive the value of a proposition outweighs the risks, then generally speaking they will go ahead and make the purchase. Customers will often pay more for added value, which is usually related to one of the ”Three Rs”: Reputation/Reliability/Relationship.
Good sales people are able to paint a graphic picture of what is at stake, quantify the value, and help the prospect understand how it will make them feel. It’s important to really believe in the value of what you are offering, so that you are better equipped to convince your prospects.
If you are unsure about the value your product or service can provide, you will project this unconsciously onto your prospects. Conversely if you are completely convinced that your product or service offers superb value for money then your entire communication, from your voice tone, your eye contact and your gestures will convey ‘VALUE’.
Present your price using the lowest possible denominator:
Break down the price into small chunks, such as cost per use or per week.
“And you can enjoy all those benefits for just $200 a week.” The smaller the number the more attractive it will be to the prospect. And it helps put a manageable context around the prospect’s possible outlay.
If you are producing a quotation for a product or service that has multiple elements, itemise the cost for each element. This helps to build the value because prospects can see at-a-glance all the elements involved and the individual prices for each element will be lower than the total sum.
Offer the correct solution:
If you have correctly identified the prospects requirements and proposed aligned solutions then the chances are, you won’t be suggesting a ‘Rolls Royce’ version when the customer requires a ‘Mini’. It’s much more effective to give the prospect something they have asked for and makes it easier for them to compare prices. Once the prospect is satisfied that your prices are pretty much the same, you have created a stronger platform to ‘up-sell’ from.
Focus on the difference:
Focus on the difference between what they say they are willing to pay, and what you are asking for. This reduces the amount in their mind and is another opportunity to highlight the additional benefits they will gain. For example, “You’ll get all these extra benefits for just (difference in price) a week more than you’re paying at the moment.”
Reduce the price only by changing the proposition:
If you need to lower the price, then change the deal. This can help you to maintain your credibility and justifies the reason for you lowering your price. If you simply comply with their request to match a competitor’s price, you imply that you were asking too much in the first instance. Take out aspects of your proposition to bring the cost within their budget.
Compare initial price with long-term value:
Ultimately, the price of something is what the customer invests now. The cost is what they end up paying in the longer term. A product/service that requires a higher initial investment may be more cost-effective and provide long-term better value for money.
For example, imagine two brands of dishwashing liquid. Brand A costs more to buy initially than Brand B, yet because Brand A is more concentrated, (feature) it washes twice as many plates as Brand B (benefit). So, overall Brand A is actually much better value in the longer term. In fact, if you calculate the investment per ‘plate’ then you have reduced the price to the lowest common denominator.
You may also enjoy “Categories Of Buyer Resistance”
Today’s News: Details of the most significant event of the year for professional saleswomen, have been posted and you can find out all about it by clicking on the banner below.
Fellow Top Sales Expert Karl Goldfield - yes he, who is always the first to challenge paradigms and push back the frontiers, has launched a brand new product, which at first glance looks really excellent - I am not going to spoil it for you, check it out yourself here
We have been literally stunned by the incredible response that the Top Sales Experts latest E-book has received. If you still haven’t downloaded your copy of this incredible 140 page extravaganza, including contributions from fifty of the world’s leading sales gurus, you can do so here
Last couple of blogposts this week for you to check out: “Why online communities fail - and how many succeed…” from that man Gossieaux again - with a name like that we might be neighbours!
And from the immaculate Ardath Albee: “Success Stories Are Sales Tools”
Tomorrow: I am off to the UK to do some real work for a couple of weeks, but be assured, I’ll still be here again next week - have a great w/e and thanks for your continued support - JF
